Privacy policy
At Aurora Luna, we respect your privacy and only collect the information we need to run our little studio, make your order, and get it safely to you.
What we collect
When you place an order or contact us, we may receive information such as:
your name
email address
phone number, if provided
billing and shipping address
details about your order
messages or enquiries you send us
Our website may also collect basic technical information such as your device, browser, IP address and website activity through cookies or similar technologies.
How we use your information
We use your information only when reasonably needed to:
process and make your order
arrange payment and delivery
send order and shipping updates
answer questions or provide customer support
prevent fraud or misuse of our website
keep business, accounting and legal records
improve our website and customer experience
We will only send marketing emails or promotional messages if you have chosen to receive them. You can unsubscribe at any time.
Payments
Our shop is hosted by Big Cartel.
Payments are processed through secure third-party payment providers such as Stripe or PayPal, depending on the payment option you choose.
Aurora Luna does not directly store your full credit or debit card details. Payment providers process this information according to their own privacy policies. Big Cartel also processes customer information in order to provide our online store, checkout and order-management services.
Shipping
To deliver your order, we may share the information needed for delivery — such as your name, shipping address, email or phone number — with the courier, postal service or shipping platform handling your parcel.
We only share what is reasonably necessary to complete the delivery.
Sharing your information
We do not sell or rent your personal information.
We may share limited information with trusted services that help us operate Aurora Luna, including:
Big Cartel for our online store
payment processors such as Stripe or PayPal
shipping and courier providers
accounting, security or technical service providers where necessary
We may also disclose information if required by law.
International data
Some of the services we use may process or store information outside Singapore.
Where personal data is transferred overseas, we take reasonable steps to use service providers with appropriate privacy and security safeguards. Singapore's PDPA requires organisations transferring personal data overseas to ensure an appropriate standard of protection.
How long we keep your information
We keep personal information only for as long as reasonably needed to:
complete your order
provide customer support
maintain necessary business and accounting records
meet legal or regulatory requirements
When information is no longer needed for a legal or business purpose, we will take reasonable steps to delete, anonymise or otherwise stop retaining it.
Your privacy choices
You may contact us if you would like to:
ask what personal information we hold about you
correct inaccurate or incomplete information
withdraw consent for certain uses of your information
request deletion where applicable and where we are not required to retain the information for legal or business purposes
ask any questions about how your information is handled
Under Singapore's PDPA, individuals have rights relating to access and correction of their personal data, subject to applicable exceptions.
Cookies
Our website and the services that support it may use cookies or similar technologies to make the shop work properly, remember shopping-cart information, help prevent fraud and understand how the website is being used.
You may control cookies through your browser settings, although disabling some cookies may affect how parts of the website work.
Keeping your information safe
We take reasonable steps to protect personal information against unauthorised access, use, disclosure or loss. Our website and payment services also use their own security measures to protect information processed through their systems.
Changes to this policy
We may occasionally update this Privacy Policy if our website, services or legal requirements change. The latest version will always be posted here with the updated date.
Contact us
If you have any questions about your privacy or personal information, please contact:
Aurora Luna
Privacy / Data Protection Contact:
auroralunasg@gmail.com